Big picture, quick version: We had Charter Cable TV and Internet. Monthly bill: $109 a month. I just got ATT Uverse installed yesterday. My calculation...more channels-220 $69 and Internet $35. That's $104, right? Plus I get a DVR, and it's digital with 1 meg faster Internet service.
Ok, so the above scenario is what had me switch.
So I call Charter to cancel. The 1st rep I call asks why I'm canceling. I am up front and tell him. He explains that the package from att sounds similar to a package that they have for $89. I talk to him and get confused. I say 'that's funny I never heard of the package' and he mentions that it's all over the place and actually is surprised that I don't know about it.
Confused by his this package, that package, this price includes this, this includes that, I call back.
2nd Rep, Jennifer, is very nice. the other guy seemed a bit condescending. Jennifer gets all the info down and does mention that they, indeed, have a package that's $89 a month. I said that many promos are targeted to new subscribers. She explains that they break the rules in the cancellation area in order to keep customers. She could easily cancel my disconnection and lock me in. I pass.
Now, I have not had issues with either service. No animosity. Then it sinks in. I may be slow, but I'm not an idiot.
For $109 a month for the last 6+, or longer, months I have been getting less channels and no digital tv and no dvr, but paying more than if I upgraded?! WTF?! Will ATT do this to me? Is this the norm? I think cell phone providers do the same. They just keep you on a plan, don't move you, take what they can get, and then when it comes to canceling service they dangle the carrot in front of you? How about the things that make a good company good? How about passing along info to your client? What if Charter informed me of their deal, actively, or just implementing it, and how I would just see my bill drop because I'm on the basement plan. I could call and say 'hey' and they could just inform me that I have been upgraded. What would my opinion of them be? Probably a lot more positive than now.
I really hope dish and uverse have all kinds of people switch from Charter. I do. I'm not usually this vocal about it, but it's a crappy way to do business. They've filed chapter 11, big surprise. Will they emerge from it without selling it off? heh, it will be interesting, but Paul and his cronies need to get with the program.